Ladon is a platform to crowdsource compassionate community language assistants to provide on-demand language support for non-English speaking communities. By doing so, we hope to help these communities gain better access to social services and education and economic opportunities.

Ladon is a multi-headed dragon in Greek mythology; each head can speak a different voice. It is an emblem of our approach to bridging language barriers.

We offer language assistance over the phone, in-person and document translation.

Our language assistants know how it feels like to face language barriers so we will help you with all our hearts. We offer lowest rates, guaranteed.

Just call our toll-free hotline number, (844)xxx-xxxx, then press 1 for Spanish, 2-Cantonese, 3-Mandarin, 4-Vietnamese and 5-Arabic. Your call will be routed an available language assistant. Alternatively, we also have dedicated language hotlines for each language. When you call these hotlines, you will be connected directly to a language assistant of that language. Please contact Ladon Team for more details.

Please introduce yourself to the language assistant and explain your reason for calling. The language assistant will then introduce himself/herself to the person who cannot speak English first, then to you. Take the lead by speaking directly to the person as if he or she were an English speaker. Pause and allow the language assistant to relay your message in the other language.

Over the phone, the source-language speaker and the language assistant take turns speaking. The language assistant listens (and takes notes if need be) while the speaker talks. When the speaker pauses or finishes speaking, the language assistant reproduces the message in the target language.

Please call either Ladon Cantonese or Mandarin hotline (ext 2 or 3) and ask the Language Assistant to help you identify the language. Then, please call the correct hotline.

We can provide Point-to-your-language posters and cards to help you identify the language your client speaks. Click here for a link to our Support Materials. Should you have any ideas on how we can help, please contact Ladon Team and we’ll work to make your ideas come true!

Registration consists of 2 steps: (1) filling out your name, email and password, and (2) verify your phone number. You need a valid US phone number to register.

Please wait for a few minutes for the verification code to reach your phone. If you do not receive the code within 5 minutes, check that the phone number you have entered is correct. If your phone is unable to receive text, you can try resending the code to your phone via phone call. You can also try resending and/ or checking the phone number you have entered. If neither works, please contact Ladon Team.

Yes, you can use the same email to register for multiple numbers.

Please refer to the answer for “How do I become a Language Assistant?” in the Language Assistant FAQ below. Once you are officially accepted as a Language Assistant, please log in to your current client account, go to Settings, select “Register as Language Assistant” and follow instructions sent to you in a separate email.

No, each phone number can only be registered once. Ladon will send a verification code to this number. Registration is completed when you have correctly keyed in this verification code.

Yes, please log in to your account, go to Settings page to change the number.

As long as you have a valid US phone number and can receive calls from the US, you can access Ladon language hotline.

This depends on the availability of the language assistants. The minimum waiting time is approximately 10 seconds after you have selected the language. On average, it takes 15-22 seconds to reach a language assistant.

After 40 seconds after you have selected the language, if you can’t get connected to a language assistant, please hang up and try again after a few minutes. There might occasionally be no language assistants available at the time. We apologize for the inconvenience. We monitor the situation closely to make sure that we can assist you whenever you call us.

Our telephone language assistants are required to provide accurate and concise interpretations. It is important to remember that they interpret across both languages and cultures, which can make the limited-English conversations longer. You can help facilitate the interpretation by making your message easy for the non-English speaker to understand. You may need to clarify or elaborate on your message to explain concepts that do not have an equivalent in other languages or cultures.

At Ladon, we take your privacy seriously. Your phone number and other personal identifiable information is not revealed to language assistants. We also encrypt sensitive information. Take a look at the browser URL bar, do you see the padlock icon and “HTTPS” before Ladon URL? It means all communications between your browser and the website are encrypted. HTTPS is often used to protect highly confidential online transactions. For more details, please check our Privacy Policy.

Each of our telephone language assistants signs a Non-Disclosure Agreement and is bound by a strict Code of Ethics, ensuring that all the information pertaining to the work we do for you remains strictly confidential.

Each will have to pass two interviews and a background check.

All calls are recorded for quality assurance. We monitor the language assistant’s performance, rather than the conversation itself.

Please log in to your account; in the call history tab, you will be able to rate the call and give feedback to the language assistant. Please rest assured that your identity is kept confidential while the feedback is relayed to the language assistant.

Our website uses third party cookies. To allow third party cookies, please try the following steps:

For Safari, go to Safari > Preferences > Privacy > Cookies and website data > Always allow

For Google Chrome, go to Settings > Advanced > Privacy and security > Content Settings > Cookies > Block third-party cookies (OFF)

Alternatively, you can also specifically allow cookies from "ladon-v2.herokuapp.com"

Remember to restart your browser after enabling cookies.

In your account dashboard, please go to the Support tab and share with us the details of the incident. Alternatively, you can contact Ladon Team now.

Currently, Group Sign Up is in limited release. Please contact Ladon Team to join our pilot. Your service charge will be heavily subsidized (or free under certain terms and conditions)

Please fill out an interest form here. If our team finds you a good fit for the position, we will contact your for an interview. If you pass the first interview, you will be invited to a second interview whose main purpose is to assess your language proficiency and professionalism. If you meet our our requirements and pass a background check, Ladon will welcome you on board.

A majority of our language assistant grow up bilingual and bicultural. They have been speaking both languages (English and the other language) for at least 7 years and still speak, read and write both languages on a daily basis. Please apply only if you consider yourself to be extremely proficient in both (or more) languages.

Yes, all applicants are treated equally. Please fill out the interest form here.

Ladon will not train you. However, we may be able to share with you a few online resources for you to self-teach.

Usually, a client will call you when they are meeting someone who can’t speak their language face to face. They will put you on speaker so that both parties can hear you interpreting. Sometimes, the caller may make a 3-way call and need your help to talk to another person who don’t speak the same language.

When you receive a call from any Ladon Language Hotlines, please pick up, then press any key to continue. If you are connected to the caller, please introduce yourself in both languages and assist the caller. If you miss the call, no worries, someone else might have picked it up (you do not need to call back)

Please wait for a few minutes for the verification code to reach your phone. If you do not receive the code within 5 minutes, check that the phone number you have entered is correct. If your phone is unable to receive text, you can try resending the code to your phone via phone call. You can also try resending and/ or checking the phone number you have entered. If neither works, please contact Ladon Team.

Yes, you can use the same email to register for multiple numbers.

No, each phone number can only be registered once. Ladon will send a verification code to this number. Registration is completed when you have correctly keyed in this verification code.

Thank you for trusting Ladon services. To start using Ladon services, please log in to your account, go to Settings, select “Sign Up as Client” and follow the instructions.

At Ladon, we take your privacy seriously. Your phone number and other personal identifiable information is not revealed to caller. We also encrypt sensitive information. Take a look at the browser URL bar, do you see the padlock icon and “HTTPS” before Ladon URL? It means all communications between your browser and the website are encrypted. HTTPS is often used to protect highly confidential online transactions. For more details, please check our Privacy Policy.

Yes, please log in to your account, go to Settings page to change the number.

As long as you have a valid US phone number and can receive calls from the US, you can access Ladon language hotline.

Normal domestic calling charges apply. Please check with your carrier for incoming call rate.

It might be because someone else has picked up the call before you do. In that case, please hang up. If you notice this happens to you very often, please contact Ladon support team .

You can monitor your Ladon call logs by visiting Call History tab to check in your online Ladon dashboard.

Please log in to your account; in the call history tab, you will be able to see your rating and feedback sent to you.

When you notice something unusual, please try to note down as many details as possible (for example: time, details of the error message (if any)) and take a few screenshots (if possible). From your Ladon dashboard, go to the Support tab to send your question to us. You can also email us the screenshot(s) and question(s).

Check your account settings page - Did you put in the right cell number?

Check your phone settings - Do you auto-forward calls to a voicemail inbox or another number? Do you put your phone in Sleep mode? Are you at a place with good reception?

Our website uses third party cookies. To allow third party cookies, please try the following steps:

For Safari, go to Safari > Preferences > Privacy > Cookies and website data > Always allow

For Google Chrome, go to Settings > Advanced > Privacy and security > Content Settings > Cookies > Block third-party cookies (OFF)

Alternatively, you can also specifically allow cookies from "ladon-v2.herokuapp.com"

Remember to restart your browser after enabling cookies.

Please check if the email is in your spam folder. If it is not in the spam folder, see the steps below

One common cause is because the browser blocks thrid party cookies.

For Safari, go to Safari > Preferences > Privacy > Cookies and website data > Always allow

For Google Chrome, go to Settings > Advanced > Privacy and security > Content Settings > Cookies > Block third-party cookies (OFF)

Alternatively, if you do not want to allow all thrid party cookies, you can specifically allow cookies from "ladon-v2.herokuapp.com"

Remember to restart your browser to try again. The link for LA to sign up is www.mintcream-marten-190801.hostingersite.com/la/signup

Check that you have enabled cookies on your browser - If not, allow all cookies and try again.

For Safari, go to Safari > Preferences > Privacy > Cookies and website data > Always allow

If you are using Safari, you would need the latest version of the Flash Player. Upgrade your version of the flash player via this link http://get.adobe.com/flashplayer and clear your cache.

If it does not work after installing the Flash Player, try the following:

1. Go to 'System Preferences', then click on ' Flash Player' (in Other)
2. Click on 'Camera and Mic' and then "camera and Microphone settings by site…'
3. This should bring up a list of sites you have visited. Scroll down to www.present.me and in the right hand pane, change the 'Camera and Mic Access' to Allow.

Remember to restart your browser to try again. Your responses for the previous sections have been saved. To log in again, go to www.mintcream-marten-190801.hostingersite.com/login

Alternatively, the Ladon team recommends using the Google Chrome browser because Google Chrome supports the latest technologies that make our services possible. If you do not already have the Google Chrome browser, you can download it at https://www.google.com/chrome/browser/desktop/index.html

The automated call for the test should ring your phone within a few seconds. If you did not receive the call, please try the following options

- Please check that your phone is not set to "Do not Disturb" mode

- On the test screen, you should see a red button to report the issue you are facing with the call. We will investigate your report and contact you via email if necessary. After your report, you will be able to continue the test by playing the call recording from your computer.

In your account dashboard, please go to the Support tab and share with us the details of the incident. We will then be able to get in touch with you via your registered email.

Alternatively, you can contact Ladon Team now.